Please note that we are based in Cairo, Egypt. Return and exchange of purchased items is only valid locally. We will not be able to return or exchange any international orders (i.e. orders that are shipped overseas outside of Egypt).
RETURNS
What if I changed my mind?
Or what if I want to change the size for another one?
We offer exchanges, returns and refunds within 14 days from receiving the product providing:
– The product is in perfect condition
– Packaging and labels are intact
– A receipt is required or a proof of purchase (email)
What if the product is faulty?
In this case we offer exchanges, returns and refunds within 14 days from receiving the product providing:
– The product is in perfect condition
– Packaging and labels are intact
– A receipt is required or a proof of purchase (email)
If the above mentioned time durations (in days) for any of the return scenarios have gone by since receiving the product, unfortunately we cannot offer you a refund or exchange.
*Accessories and jewelry are non-returnable items.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jozeeboutique.com
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, you can do the following to arrange how we are going to receive the item:
– Visit us at our location at 6A Ismail Mohamed Street, Zamalek, Cairo, Egypt 11211
– Call us at
– Send us an email at info@jozeeboutique.com
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
*Accessories and jewelry are non-returnable items.
SHIPPING
To return your product, you can do the following to arrange how we are going to receive the item:
– Visit us at our location at 6A Ismail Mohamed Street, Zamalek, Cairo, Egypt 11211
– Call us at
– Send us an email at info@jozeeboutique.com
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
